Privacy policy

Introduction

The "Balady" application places great importance on the privacy of its users and visitors and prioritizes it above all else. Our goal is to provide high-quality service to all beneficiaries. This privacy notice is crafted to help you understand the nature of the personal data we collect from you and the purpose behind collecting and processing this data. It is important that you are aware of how the "Balady" application or its operator uses your personal data and your rights regarding the processing of your personal data in accordance with the relevant regulations and laws in the Kingdom of Saudi Arabia. This notice and the information provided below are part of the terms and conditions for using the "Balady" application.

Consent to the Privacy Policy

By using the "Balady" application, you agree to this privacy policy, and the data and information you provide may be processed or shared with other parties based on legal and regulatory requirements for legitimate purposes based on a legal basis or a justified practical need aimed at achieving public interest without causing harm to the activities of entities, individual privacy, or environmental safety, and without needing to refer to you. By consenting, you authorize "Balady" to obtain your data from governmental, non-governmental, and non-profit sector entities.

Changes to the Privacy Policy

You should continuously review the notice and associated policies to stay updated on any changes or modifications we may make to this policy. Your continued use of the "Balady" application signifies your awareness and agreement to the privacy policy and its ongoing modifications. You are solely responsible for the accuracy, completeness, and truthfulness of the data you enter through the "Balady" application.

Legal Basis for Collecting and Processing Personal Data

Personal data is collected and processed based on your consent to this privacy policy. You can withdraw your consent at any time unless there is another legal basis for processing. To do so, you can contact us through the communication channels outlined in this policy (the "Contact Us" section).

Data Collected

The "Balady" application collects various types of personal data about visitors and users of the application, including but not limited to:

  • Information you provide when registering for the application or creating your personal profile, such as personal data (name, identity number, address, contact numbers, email, deeds and records, real estate data), and payment data (bank account numbers, credit card numbers), and other data.
  • Data provided to "Balady" through communication with support teams and the call center, including inquiries, comments, and complaints from you, among others.
  • Data from cookies, such as information collected from web logs, technologies, cookies, or similar technologies.
  • Your IP address and browser version details when accessing the "Balady" application.
  • Users may sometimes be asked for consent to determine their geographic location to benefit from certain services provided in the application.

Methods of Collecting Data

The "Balady" application collects user data through various methods, including recording the IP address, the date and time of the visit, and the URL of any website referring you to the "Balady" application. Data is also collected directly through the information and data users provide to "Balady" when registering for services or through customer support interactions via the website or application. The application may also collect personal data through surveys and feedback, and use it for analysis, research, and service improvement purposes. Cookie data is used to track how you use the application, including visit dates and times, and the platform you use. Personal data may also be obtained from other government or non-government sources, such as "Absher" and "Yaqeen."

Purpose of Collecting Data

We use this data to improve your experience with the "Balady" application, for business purposes, to prepare studies and reports for regulatory, judicial, and security authorities, for marketing purposes, and to preserve financial rights between parties.
We may use your personal data for the following purposes, among others:

  • Fulfilling the data required to provide services (e.g., commercial licenses, completion services, etc.).
  • Enabling beneficiaries to access government services and conduct transactions.
  • Understanding user needs to improve products and services.
  • Resolving inquiries or complaints you may have and improving the user experience across all communication channels.
  • Collecting and processing personal data to meet legal and regulatory requirements.
  • Analyzing data and generating internal reports that serve business needs (e.g., statistical reports).

Sharing Your Personal Data

We may share your personal data with:

  • "Balady" employees and affiliated applications and platforms who need to access and process this data for the purpose of studying, understanding, and developing the application.
  • Our service providers for customer interaction services.
  • Cloud service providers for data storage and analysis purposes.
  • Our customer relationship management and marketing partners.
  • Authorities if required by law, such as law enforcement, regulatory bodies, or courts.
  • Entities involved in analysis, search engine services, and advertising.

Data sharing is carried out in a controlled and legitimate manner based on legal grounds or a justified practical need for public interest, without causing harm to national interests, the activities of entities, individual privacy, or environmental safety, except for data and entities exempted by royal orders. Data sharing is done through a secure and trusted environment in compliance with applicable laws and regulations.

Cookies

The "Balady" application uses cookies to distinguish you from other users, helping us provide a better experience and improve the application. By continuing to use the application, you consent to the use of cookies. You can block cookies through your device's settings, but doing so may prevent access to some parts of the application.

Storing and Protecting Personal Data

Your personal data is securely stored in databases or through cloud services compliant with "Balady's" cybersecurity requirements. Only authorized personnel can access this information, and we ensure its confidentiality in accordance with applicable laws in Saudi Arabia.
To protect your personal information, we recommend:

  • Contacting "Balady" immediately if you suspect someone has accessed your personal or confidential information.
  • Never sharing sensitive information over the phone or online unless you confirm the identity of the person or party.
  • Ensuring your device is free from malicious apps and using secure devices for transactions in the app, keeping antivirus software updated.

Your Rights Regarding Personal Data Processing

Under the Personal Data Protection Law, "Balady" enables you to exercise the following rights:

  • Right to be informed: You should be informed about the legal grounds for collecting your personal data and its intended purpose.
  • Right to access your personal data: You may request a copy of your personal data via the "Contact Us" feature or by calling the support center (199040). You will receive it within 30 days.
  • Right to correct your personal data: You can request updates or corrections to inaccurate, incorrect, or incomplete data via "Contact Us" or by calling the support center (199040). Changes will be reviewed and updated within 30 days.
  • Right to delete your personal data: You can request deletion of your personal data according to regulatory requirements through "Contact Us" or the support center (199040).
  • Right to withdraw consent: You may withdraw your consent for personal data processing at any time, unless there is a legal requirement otherwise. You can request this via "Contact Us" or by calling the support center (199040).

How We Destroy Data

Once the purpose of collecting or processing personal data has been fulfilled, or upon your request to delete your data, we take necessary measures to securely destroy it. Digital data is permanently deleted from databases and storage systems, while paper documents are shredded to prevent recovery.

Sharing Personal Data

Personal data will only be shared with your consent or as required by government authorities or other systems for legitimate purposes. "Balady" takes every precaution to protect the information users provide according to best practices.

Changes to the Privacy Policy

"Balady" reserves the right to modify the privacy policy at any time. Changes will be communicated via official platforms or other methods deemed appropriate. "Balady" may terminate or suspend your account if you do not accept any changes to the privacy policy.

Links to Other Sites

This policy applies only to the "Balady" application. If the application contains links to other websites that are not owned or controlled by us, you are solely responsible for your data provided to those websites. Although we take measures to protect against the loss or misuse of information, we cannot guarantee confidentiality on external sites and disclaim any responsibility for damages that may occur through those sites.

Relevant Legislation

For more information, you may refer to the following links:

Contact Us

If you have any complaints or inquiries regarding this privacy notice, you can contact us via email at: infoCS@momrah.gov.sa